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Resume

Dacula , GA 30019 | Cell: 347-543-1313 | [email protected]

SUMMARY

    • Self-starter IT Professional with solid background in workstations, laptops, servers, network, virtualization, cloud, security, data protection, storage, backups, and web hosting solutions.
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    • 8+ years of experience managing, maintaining, configuring, performance tuning, securing, and troubleshooting IT infrastructure using highly available private, public, and hybrid clouds.
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    • Systems and virtualization expertise including Win10, Win16 Servers, Debian 9/10, RHEL 6/7, Ubuntu16/18, SLED/S 11/12; hyper-visors such as ProxMox/KVM, VMware/ESXi, and hyper-V.
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    • Cyber security expertise to protect network devices, workstations, servers, and data. Using latest technology of IDS and IPS Unified Threat Management Gateway and Firewall platforms.
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    • Solid knowledge of private and public cloud platforms like AWS, Asure, DigitalOcean, Vultr, and OVH Servers/cloud services for setting and managing small, medium, to large infrastructure.
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    • Team player, quick learner, and capable of working in groups or independently. Possess excellent oral and written communication skills to provide Professional IT customer service.

SKILLS

    • OS: Win10, Win16 Servers, Debian, Ubuntu, CentOS/RHEL, Suse SLED/S, and MAC OSX.
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    • Web: Web Hosting Solutions. LAMP and LEMP of Apache, Nginx, MySQL, PHP, and Postfix.
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    • Mail: MS Exchange, Postfix, MX records, backup queues, mail filtering and Encryption.
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    • Cloud: AWS, Azure, Google Cloud, DigitalOcean, Vultr, Linode, and OVH HW and Clouds.
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    • Panels: cPanel, WHMCS, ISPConfig, and CMS platforms WordPress, Drupal, and Joomla.
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    • Backup: Acronis, Veritas, Symantic Ghost, Macrium Reflect, Veeam, Clonezilla, EaseUS.
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    • Security: PKI Encryption, IPtables firewall, Email/Data Encryption, and 2FA Authentication.
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    • Storage: SAN iSCSI Volumes / NAS storage NFSv4, SMB, Samba, CIFS, FTP, and GlusterFS.
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    • Network: Cisco Routers, Switches, and Firewalls. Knowledge of DC Ethernet\Fiber cables.
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    • ID Management: Group policy and Windows Active directory of 2003 up to 2016 server.
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    • Virtualization: Hypervisors KVM, Hyper-V, and ESXi. IaaS: ProxMox and vSphere suites.
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    • Shell Scripting: Bash and PowerShell – learning more PowerShell and Python scripting.
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    • Configuration Tools: Ansible, PSSH, and PDSH – learning more Ansible knowledge.

EXPERIENCE

Systems Administrator

  • Qualcomm – 01/2018 – 05/2020 – Contract Ended
    • A leader in computer chip and CPU design
    • Qualcomm – Bldg Q – Sorrento Valley, San Diego, CA

Responsibilities:

    • Provide Tier 2/3 support of mixed Win10, Win16 servers GNU/Linux (Debian 9/10, RHEL 6/7/8, SLED/S 11/12, and Ubuntu 16.04/18.04) across Multi-levels of secure enclave Data centers.
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    • Maintain thousands of Win10, Ubuntu, and Suse machines. Win10 and Ubuntu used by chip Software Developers and Suse SELD11/12 used by chip Hardware Cadence/Mat Lab Engineers.
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    • Manage thousands of users Virtual Machines using VMware vCenter; tasks such as provision new machines, re-imaging, snapshots, cloning, troubleshooting, and hardware remediation.
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    • Maintain thousands of Hardware and OS of over 20K HP, Dell, and SuperMicro servers, distributed across San Diego, Virginia, Taxes, and India Qualcomm Data centers and Offices.
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    • Support several distributed high-security High-Performance Compute (HPC) environments, used by thousands of engineers around the world for chip design and Android development.
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    • Provide support for thousands of users around the globe using remote solution like NoMachine, Opentext, and ssh X-window for onsite, Lab, and remote Software/Hardware design engineers.
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    • Perform daily Hardware monitoring and maintenance check across the LSF farm using HP, Dell, and SuperMicro scripting tools to determine all hardware met customers 24/7 business needs.
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    • Logging daily and weekly communications, activities, and follow up messages / emails with users or vendors when needed using ticketing systems such as Service-Now or Jira platform.
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    • Maintain internal T2/3 Confluence wiki pages and SharePoint as standard documentation for troubleshooting and implementing technologies across servers and users/customers stations.

Key Achievements:

Lead engineer for setting and configuring Windows, MAC, and Linux workstations for software and hardware developers. POC for High Performance Compute nodes troubleshooting and hardware remediation. Tier 2/3 documentation and content creator for hardware and OS systems triage and remediation. Proposed infrastructure upgrade paper study for management based on GPL license to save company millions of dollars on software licensing fee.


IT Field Service Engineer

  • NSC Global – 06/2014 – 12/2017
    • A global IT service provider around the world
    • Red Hook – Brooklyn, NY

Responsibilities:

    • Provide weekly and monthly IT maintenance, troubleshooting various technical problems; perform OS administration or hardening for stations and servers of Windows Linux, and Mac.
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    • Manage system information and security architecture, design, installation, operational planning, and risk remediation activities across mixed Env. of Windows Linux, Linux, and Mac.
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    • Setup and configure virtualization platforms such as KVM ProxMox, Hyper-V, vSphere ESXi to consolidate and manage virtual and containers machines for either local or public clouds.
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    • Manage, maintain, and provision Storage Area Network (SAN) volumes or Network Attached Storage (NAS) mounts for either physical or VMs using Linux, MAC, or Windows servers.
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    • Perform equipment installs and maintenance of Linux, MAC, and Windows operating systems; racked setup servers and workstations, printers, scanners, and external harddrives for backup.
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    • Configure and manage disaster/recovery and backup solutions such as NetBackup, Acronis, Backup-assist, Altaro, and Veeam on Ext-drives, iSCSI targets, tapes, or cloud storage.
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    • Setup, maintain, and monitor all customer’s devices including routers, firewalls, switches, printers, print servers, file, ftp, and email servers using Spiceworks monitoring platform.
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    • Utilize multi layers of security to improve customer’s network premises such as DOS detector, IPS, IDS, Antivirus, Anti-fishing, Anti-malware, using GNU/Linux Distros security gateways.

Key Achievements:

Saved small and medium businesses thousands of dollars on licensing fee by using GPL software based solutions like GNU/Linux systems. Systems such as Debian ProxMox suite as drop replacement to VMware vSphere, CentOS GNU/Linux or FreeBSD Security Gateways as alternative to expensive security appliances, Debian GNU/Linux or FreeBSD Storage NAS/SAN platforms as alternative to expensive storage systems, all using commodity hardware servers.


IT Field Service Technician

  • CCNAHUB, LLC. – 04/2009 – 06/2014
    • Freelancer / contractor 
    • Bay Ridge – Brooklyn, NY

Responsibilities:

    • Travel extensively throughout the New York’s 5 boroughs providing security, systems, and network field engineering technical support to either business owners or IT managers.
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    • Apply security best practices such as Kernel hardening, Whitelist/Blacklist IPtables and IPset rules, IPS, IDS, OS patching, disable certain services, and remove extra OS features.
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    • Establish disaster recovery test methodology to ensure recovery and restoration of IT resources. Build data resumption on bare metal or virtual platforms based on DR policy.
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    • Conduct risk assessments across systems, network, and data storage to provide best practices, recommendation, and enhancements to customer services/App infrastructure.
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    • Draft documentation and technical manuals such as What to do and How to do it pages; best practices for installing, updating, and upgrading systems using either Web or local platforms.

Key Achievements:

Saved small business thousands of Dollars on licensing using GNU/Linux Security Gateways. Helped businesses consolidating servers into VMs / Containers saving space and resources. Trained business owners about Internet security to prevent network hacking and data loose.


EDUCATION


My GNU/Linux Howtos

Configuring ssh keys based Authentication

Linux Hardening Rules and IPtables Firewall

Blacklist and Whitelists using IPtables and IPset

Paper status: US citizen, willing to work remotely or relocate if needed.


Dear Hiring Manager,

As my work history demonstrates, I have gained comprehensive systems, network, and security experience working with large IT environment in Qualcomm supporting 75K users, maintaining over 21K servers and 45k workstations between Windows, Red Hat, and Suse Enterprise Linux.

I worked closely with a variety of advanced technologies to set up, configure, administer, maintain, and troubleshoot IT infrastructures. I am confident that my background, experience, and overall knowledge in IT will match 95% of the job requirements.

Your time is highly appreciated; I look forward to hear from you at your earliest convenience.

Warm regards,

Imad Daou

Last modified: July 20, 2020

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